Our Agreement
These terms and conditions (the “Terms”) are the terms which apply when you access the website http://www.bespokecosmetic.co.nz (the “Website”) or place orders to purchase any of the products made available to you on the Website. Any reference to “we”/”us”/”our” in these Terms is a reference to Bespoke Cosmetic Limited and any reference to “you”/”your” means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. These Terms are only available in the English language.
Changes to Terms
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. It is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at info@bespokecosmetic.co.nz.
Information About Us
- We are Bespoke Cosmetic Limited, a company registered in New Zealand.
- If you have any questions, complaints or comments on this Website then you may contact us on info@bespokecosmetic.co.nz.
The ordering process and order confirmation
Your order via our online shopping facility constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you create an order as a guest or an online shopping facility account.
By placing an order for the delivery of goods via this Website:
- for delivery destinations within New Zealand, you are making an offer to Bespoke Cosmetic Limited to deliver the goods described in your order upon the terms described in your order
- for all other delivery destinations, you are making an offer to Bespoke Cosmetic Limited to deliver the goods described in your order under the terms of the order.
Once you have placed an order for goods and delivery, you will receive a confirmation that your order has been received. Please note that this does not constitute acceptance by us.
The contract for purchase of the product is formed when we send you an email despatch confirmation.
You may select items from our range of products, details of which will be added to the “Cart” by clicking on the “Add to Cart” button. By clicking on the shopping cart icon (top right of all pages of the Website) and then the “Checkout” button, you submit an offer to buy the goods in the Cart. As soon as this offer is accepted by us via an Acceptance Email (as described below) your order forms a binding contract of sale for products between you and us.
Before placing an order, you can view and amend your order details at any time by clicking on the shopping cart icon and clicking “View Basket”.
You will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not , or if you do not receive a Confirmation Email please contact us immediately on info@bespokecosmetic.co.nz.
We will send a second email when we despatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale for products will be concluded between you and us. Where applicable, this email will also constitute our acceptance for the provision of delivery services. We will file a copy of any orders that are accepted by us.
Registering for a personal account
To make it easier for you to order products and arrange delivery with Bespoke Cosmetic Limited using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity, any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.
To register, when you create your first order, complete all information on the “Checkout” page and ensure you click “Create an account?” where a field to choose an account password will appear. Once you click on the “Proceed to PayPal” button, this information will be stored in our customer database. You can access, update or correct your personal account details via the “My Account” link under the “Shop” link.
You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately by email to info@bespokecosmetic.co.nz or by phone on 021 249 1499 if you become aware or suspect any unauthorised use of your password or username.
Your use of the Website
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of Bespoke Cosmetic Limited, or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.
Prices, Delivery Charges and Payment
The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel, the full payment made will be credited back to you.
Free freight and handling for orders of 2 or more products. Single item orders will be charged for freight and handling.
We accept payment for products supplied by us and delivery services provided by us by PayPal only. Payment will be debited from your account at the time of or shortly before the products are despatched to you.
You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit/debit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment, we will not accept your order and neither we nor Bespoke Cosmetic Limited will be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Delivery and Ownership
We accept orders for delivery only in New Zealand and Australia. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We will endeavour to despatch the product to you within five working days of you placing your order and in any event within 30 days beginning on the day after you place your order. If we are unable to despatch the product within that time, we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.
You are responsible for the product when it is delivered to you.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact us on info@bespokecosmetic.co.nz as soon as possible.
Cancellation, returns and refunds
You have certain rights under the law. These include:
- that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
- certain remedies if a product is defective; and
- a right to cancel your order within 28 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).
- cancellation can be communicated by email us at info@bespokecosmetic.co.nz.
Return of non-faulty goods
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:
- you notify us in writing that you are cancelling your purchase no later than the 28 working days after the day on which you received your product;
- you have taken reasonable care of the product prior to return – in particular this means they must not have been damaged;
- you may give us notice of cancellation by any written means (via email or by using our Contact form). Upon You receiving confirmation that Bespoke Cosmetic Limited accepts the notice of cancellation, You will be provided with our returning address.
- you will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or mis-described.
Please return the Product in suitable packaging to ensure it reaches us in good condition.
We will refund the purchase price and original delivery charge of any goods returned no later than 28 days from the day when you give us notice of cancellation.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
Copyright and Other Intellectual Property Rights
Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).
We provide the Website to you solely for your personal, non-commercial use. The content of the Website may not be used for any other purpose without our express written permission.
General
We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within New Zealand. Relevant New Zealand law will apply.
If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.
Please let us know if you have any questions or complaints regarding the Website. You can contact us by emailing info@bespokecosmetic.co.nz.
Privacy Statement
For your reassurance:
We collect personal information from you, including information about your:
- name
- contact information
- location
We collect your personal information in order to:
- fulfil the customers online order.
Besides our staff, we share this information with:
- PayPal in order to receive payment for customer orders.
Providing some information is optional. If you choose not to enter billing, delivery address or payment details, we’ll be unable to fulfil the customers order.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@bespokecosmetic.co.nz, or 0212491499.